Privacy Policy

Scope and Applicability

This policy applies to personal data collected through our site, mobile applications, email communications, and other interactions with our online platform. It is intended to be clear and understandable for visitors and customers. This is a general policy and does not constitute legal advice.

Information We Collect

We collect information that you provide directly and information collected automatically when you use our service.

• Contact and identity information: name, email address, postal address, phone number when you request quotes or contact us.
• User content: messages, project descriptions, photos and documents you upload related to renovation or consultation requests.
• Transactional data: invoices, payment confirmations, and related billing information when you purchase services.
• Technical and usage data: IP address, browser type, device identifiers, pages visited, and interaction data collected via cookies and similar technologies.

How We Use Information

We use personal information for the following purposes:

• To provide, maintain, and improve our services, including responding to inquiries and fulfilling contracts.
• To communicate about orders, updates, marketing (where permitted), and administrative messages.
• To process payments, manage billing, and prevent fraud.
• To personalize your experience and analyze usage to improve functionality and content.
• To comply with legal obligations, enforce our terms, and protect rights, safety, and property.

Legal Bases for Processing (for EU/EEA Individuals)

If you are located in the EU/EEA, we rely on applicable legal bases for processing personal data, including contractual necessity, consent where required, legitimate interests (such as platform security and service improvement), and compliance with legal obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. Cookies may be session-based or persistent. You can control cookies through your browser settings; however, disabling cookies may limit functionality of the service.

We may also use third-party analytics providers to collect and process technical and usage information on our behalf. These providers are bound by contractual obligations to protect your information.

Sharing and Disclosure

We may share personal information in the following limited circumstances:

• With service providers who perform services on our behalf, such as payment processors, hosting providers, and analytics vendors.
• With business partners and contractors involved in delivering renovation services when necessary to fulfill a contract.
• To comply with legal process, enforce our terms, or protect rights, safety, and property.
• In connection with a corporate transaction such as a merger, sale of assets, or financing, subject to confidentiality and notice requirements.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and purpose of processing.

Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal data, such as the right to access, correct, delete, restrict processing, object to processing, and data portability. To exercise your rights or withdraw consent where applicable, contact us at info@homara.life. We will respond according to applicable law and may require verification of your identity.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we take steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.

International Transfers

Personal data may be processed in countries other than your country of residence. Where transfers occur, we will take steps to ensure appropriate safeguards are in place in accordance with applicable law.

Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When changes are significant, we will provide prominent notice through our platform or by contacting you directly when appropriate.

Contact Information

Homara Life Renovations

351 Street 351, Doha, Doha Municipality, Qatar

Email: info@homara.life

If you have questions about this policy or our privacy practices, please contact us using the details above.